Inbound Campaign¶
Displays data for the inbound campaign metrics.
Depending on the KPI Function, the following parameters may be used:
Campaigns – Allows you to select from a list of Campaigns.
Abandoned¶
Returns the number of inbound campaign calls abandoned by the caller before being answered by an agent.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: abandonCallRate
Aggregation Function: Sum
Parameters: Campaigns
Call Charges¶
Returns the total number of charges for inbound campaign calls.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: Call Charges
Aggregation Function: Sum
Parameters: Campaigns
Connected¶
Returns the number of connected inbound campaign calls to agents.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: connectedCallsCount
Aggregation Function: Sum
Parameters: Campaigns
First Call Resolution¶
Returns the number of inbound campaign calls resolved on the first call by agents.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: firstCallResolution
Aggregation Function: Sum
Parameters: Campaigns
Handled¶
Returns the number of inbound campaign calls handled by agents.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: handledCallsCount
Aggregation Function: Sum
Parameters: Campaigns
IVR Error¶
Returns the number of inbound campaign calls with error reaching IVR system.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: finishedInIVRErrorCallsCount
Aggregation Function: Sum
Parameters: Campaigns
IVR Success¶
Returns the number of inbound campaign calls successfully reached IVR system.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: finishedInIVRSuccessCallsCount
Aggregation Function: Sum
Parameters: Campaigns
Longest Hold Time¶
Returns the maximum hold time for inbound campaign calls.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: longestHoldTime
Aggregation Function: Max
Parameters: Campaigns
Longest Queue Time¶
Returns the longest queue time for inbound campaign calls.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: longestQueueTime
Aggregation Function: Max
Parameters: Campaigns
Rejected¶
Returns the number of rejected inbound campaign calls.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: rejectedCallsCount
Aggregation Function: Sum
Parameters: Campaigns
Total Calls¶
Returns the total number of inbound campaign calls.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: totalCallsCount
Aggregation Function: Sum
Parameters: Campaigns
Visual IVR Sessions¶
Returns the number of sessions using a Visual IVR.
API Statistic: INBOUND_CAMPAIGN_STATISTICS
API Statistic Field: vivrSessionsCount
Aggregation Function: Sum
Parameters: Campaigns