Inbound Campaign Social

Displays data for the inbound campaign social metrics.

Depending on the KPI Function, the following parameters may be used:

• Campaigns – Allows you to select from a list of Campaigns.

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Closed

Returns the number of inbound campaign social interactions closed by agents.

API Statistic: INBOUND_CAMPAIGN_STATISTICS

API Statistic Field: totalSocialsClosed

Aggregation Function: Sum

Parameters: Campaigns