Dispositions Outbound Campaign¶
Displays data for the dispositions outbound campaign metrics.
Depending on the KPI Function, the following parameters may be used:
Campaigns – Allows you to select from a list of Campaigns.
Abandon¶
Returns the number of abandoned calls for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -5
Aggregation Function: Sum
Parameters: Campaigns
Agent Error¶
Returns the number of calls with Agent Error state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -12
Aggregation Function: Sum
Parameters: Campaigns
Answering Machine¶
Returns the number of calls answered by a machine for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -7
Aggregation Function: Sum
Parameters: Campaigns
Busy¶
Returns the number of calls with Busy state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -3
Aggregation Function: Sum
Parameters: Campaigns
Caller Disconnected¶
Returns the number of calls with disconnected caller for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -17
Aggregation Function: Sum
Parameters: Campaigns
Declined¶
Returns the number of declined calls for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -36
Aggregation Function: Sum
Parameters: Campaigns
Dial Error¶
Returns the number of calls with dial error for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -2
Aggregation Function: Sum
Parameters: Campaigns
Do Not Call¶
Returns the number of calls with Do Not Call state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -8
Aggregation Function: Sum
Parameters: Campaigns
Duplicated Callback Request¶
Returns the number of duplicated callback requests for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -42
Aggregation Function: Sum
Parameters: Campaigns
Fax¶
Returns the number of faxes for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -6
Aggregation Function: Sum
Parameters: Campaigns
Force Stop¶
Returns the number of calls with Force Stop state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -34
Aggregation Function: Sum
Parameters: Campaigns
Forced Logout¶
Returns the number of calls with Forced Logout state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -39
Aggregation Function: Sum
Parameters: Campaigns
Forward Participant¶
Returns the number of calls forwarded to another participant for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -31
Aggregation Function: Sum
Parameters: Campaigns
Forwarded¶
Returns the number of forwarded calls for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -32
Aggregation Function: Sum
Parameters: Campaigns
Hangup¶
Returns the number of hangup calls for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -26
Aggregation Function: Sum
Parameters: Campaigns
Hardware Timeout¶
Returns the number of calls with Hardware Timeout state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -25
Aggregation Function: Sum
Parameters: Campaigns
Internal Call¶
Returns the number of internal calls for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -33
Aggregation Function: Sum
Parameters: Campaigns
No Answer¶
Returns the number of calls with No Answer state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -4
Aggregation Function: Sum
Parameters: Campaigns
No Disposition¶
Returns the number of calls with No Disposition state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: 0
Aggregation Function: Sum
Parameters: Campaigns
No Response From Caller¶
Returns the number of calls with No Response From Caller state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -19
Aggregation Function: Sum
Parameters: Campaigns
Operator Intercept¶
Returns the number of calls intercepted by an operator for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -21
Aggregation Function: Sum
Parameters: Campaigns
Parked¶
Returns the number of calls parked for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -16
Aggregation Function: Sum
Parameters: Campaigns
Queue Callback Assigned¶
Returns the number of calls assigned to the callback queue for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -40
Aggregation Function: Sum
Parameters: Campaigns
Queue Callback Timeout¶
Returns the number of calls with Timeout state in the the callback queue for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -41
Aggregation Function: Sum
Parameters: Campaigns
Recycle¶
Returns the number of recycled calls for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -9
Aggregation Function: Sum
Parameters: Campaigns
Ringback¶
Returns the number of ringback calls for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -38
Aggregation Function: Sum
Parameters: Campaigns
Sent To Voicemail¶
Returns the number of calls sent to voice mails for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -20
Aggregation Function: Sum
Parameters: Campaigns
Spam¶
Returns the number of spam calls for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -43
Aggregation Function: Sum
Parameters: Campaigns
Station Session¶
Returns the number of sessions station calls for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -22
Aggregation Function: Sum
Parameters: Campaigns
System Error¶
Returns the number of calls with System Error state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -1
Aggregation Function: Sum
Parameters: Campaigns
System Shutdown¶
Returns the number of calls with System Shutdown state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -15
Aggregation Function: Sum
Parameters: Campaigns
Third Party Transfer¶
Returns the number of calls transferred from third parties to outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -24
Aggregation Function: Sum
Parameters: Campaigns
Timeout¶
Returns the number of calls with Timeout state for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -37
Aggregation Function: Sum
Parameters: Campaigns
Dispositions Inbound Campaign - Transferred To Third Party¶
Returns the number of calls transferred to third parties for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -23
Aggregation Function: Sum
Parameters: Campaigns
Unknown Connection¶
Returns the number of calls transferred to third parties for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -18
Aggregation Function: Sum
Parameters: Campaigns
Voicemail Dump¶
Returns the number of calls with voicemail dumps left for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -29
Aggregation Function: Sum
Parameters: Campaigns
Voicemail Processed¶
Returns the number of processed voicemails for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -27
Aggregation Function: Sum
Parameters: Campaigns
Voicemail Returned¶
Returns the number of calls returned voicemails for outbound campaigns.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: dispositions
DispositionId: -30
Aggregation Function: Sum
Parameters: Campaigns