Outbound Campaign Manager¶
Displays data for the outbound campaign manager metrics.
Depending on the KPI Function, the following parameters may be used:
Campaign States – Allows you to select from a list of Campaign states.
Campaigns – Allows you to select from a list of Campaigns.
Abandoned¶
Returns the number of abandoned calls in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: abandonedCallsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Agents Ready¶
Returns the number of agents in the Not Ready state in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: readyForCallAgentsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Attempts¶
Returns the number of attempts in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: dialingAttemptsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Available¶
Returns the number of available agents in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: availableRecordsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Contacted¶
Returns the number of contacted agents in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: contactedCallsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Dialed ASAP¶
Returns the number of calls dealed ASAP in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: dialedWithASAPRequestRecordsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Dialed List Cycle¶
Returns the number of cycles went through dialed list in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: dialedWithoutTimerRecordsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Dispositioned¶
Returns the number of dispositioned calls in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: dispositionedRecordsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
No Party Contact¶
Returns the number of calls not connected to any party in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: noPartyContactSystemCallsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Redialed Timer¶
Returns the interval between attempts to dial the same contact in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: redialedWithTimerRecordsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Skipped In Preview¶
Returns the number of calls skipped in Preview mode in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: skippedInPreviewCallsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Total Records¶
Returns the total number of records in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: totalRecordsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States
Unreachable¶
Returns the number of unreachable calls in the outbound campaign manager.
API Statistic: OUTBOUND_CAMPAIGN_MANAGER
API Statistic Field: unreachableRecordsCount
Aggregation Function: Sum
Parameters: Campaigns, Campaign States