Parameters


Each calculation function defines its own parameters that it can consume. Parameters can be of simple or enumerable type.

Enumerable parameters consume values dynamically defined by call center data or structure. (name of the agents, name of the queues, …). Available values for these parameters are periodically updated by DW connectors.

Simple parameters consume values which are not provided by call center. Type of value which these parameters accept is defined by connector itself.

If a parameter does not have any value or a wildcard specified, it will display a warning.

  • Name
    Required
    Additional info about items is shown on hover
    Dropdown with all available parameters the calculation function can consume.

If simple parameter is selected panel also contains:

  • Value
    Required
    A value of the calculation function parameter.

If enumerable parameter is selected panel also contains:

  • Override values and groups
    When disabled, the subsequent fields cannot be manually edited and are determined by configured Layout Parameter of the corresponding type.

    By disabling override on an overridden parameter all user defined values in Values, Groups of Values and Wildcards fields will be lost.

  • Wildcards
    Wildcards are used to dynamically select values or groups of values which satisfy provided wildcards (patterns). The wildcard matching is performed in real-time when calculating results. New or updated values/groups of values matching the wildcard are therefore automatically passed to the parameter, even if they were created/updated after the calculation was configured.

    It is possible to use Transact-SQL patterns in the Wildcards section of some parameters. For more information about SQL patterns see https://msdn.microsoft.com/en-us/library/ms179859.aspx.

    • Values Wildcard
      List of SQL wildcard patterns to match against the predefined values. All values matching the pattern(s) will be passed to the parameter.

    • Group of Values Wildcard
      List of SQL wildcard patterns to match against the groups of predefined values. All groups matching the pattern(s) will be passed to the parameter. For more information about groups of values see Calculation Parameter Type Groups chapter in administrator application guide.

  • Values
    List of values to be passed to the parameter.

  • Groups of Values
    List of groups of values to be passed to the parameter. For more information about groups of values see Calculation Parameter Type Groups chapter in administrator application guide.

To separate each individual value or wildcard use comma.