Agent Not Ready Time

Calculates not ready time statistics for agents.

Columns

• Agent Login Id – The agent’s login ID.

• Total Not Ready Time – The Total not ready time of the agents.

Calculation Parameters

The Grid function has these optional parameters:

• Queues – Allows you to select from a list of Contact Service Queue names.

• Reason Codes – Allows you to select from a list of Reason Code names.

• Skills – Allows you to select from a list of Skill names.

• Sliding Interval In Minutes – This parameter represents the last X minutes the grid values are calculated for. This parameter represents the last X minutes the grid values are calculated for.

• Teams – Allows you to select from a list of Team names.