Dialer Statistics

Calculates statistics for dialers.

Columns

• Active – The number of active calls (processed by a dialer).

• Callback – The number of records marked for callback.

• Closed – The number of closed records.

• Max Calls – The number of records where the maximum number of attempts was reached.

• Pending – The number of pending calls (waiting to be processed by a dialer).

• Queue Id – The ID of the queue.

• Queue Name – The name of the queue.

• Retries With Delay – The number of calls which will be redialed after a set time (configured on Uccx).

• Retry – The number of calls redialed immediately whenever there is a miss.

• Unknown – The number of records with an unknown status.

Calculation Parameters

The Grid function has these optional parameters:

• Queue Groups – Allows you to select from a list of Contact Service Queue group names.

• Queues – Allows you to select from a list of Contact Service Queue names.

• Sliding Interval In Minutes – This parameter represents the last X minutes the grid values are calculated for. This parameter represents the last X minutes the grid values are calculated for.