User Attributes

Displays static data for agents.

Columns

• Agent First Name – The first name of the agent.

• Agent First Name Quoted – The Agent First Name column formatted for use in dynamic filters.

• Agent Last Name – The last name of the agent.

• Agent Last Name Quoted – The Agent Last Name column formatted for use in dynamic filters.

• Agent Login Id – The agent’s login ID.

• Agent Login Id Quoted – The Agent Login Id column formatted for use in dynamic filters.

• Agent Name – The full name of the agent.

• Agent Name Quoted – The Agent Name column formatted for use in dynamic filters.

• Assigned Queues – A comma-separated list of queues assigned to the agent.

• Assigned Queues Quoted – The Assigned Queues column formatted for use in dynamic filters.

• Assigned Skills – A comma-separated list of skills assigned to the agent.

• Assigned Skills Quoted – The Assigned Skills column formatted for use in dynamic filters.

• Assigned Team – The name of the team the agent is assigned to.

• Assigned Team Id – The ID of the team the agent is assigned to.

• Assigned Team Quoted – The Assigned Team column formatted for use in dynamic filters.

• Extension – The agent’s extension.

• Extension Quoted – The Extension column formatted for use in dynamic filters.

• Resource Group Id – The ID of the resource group the agent is assigned to.

• Resource Id – The agent’s resource ID.

• Resource Skill Map Id – The agent’s skill map ID.

• Resource Type – The agent’s resource type.

Calculation Parameters

The Grid function has these optional parameters:

• Agents – Allows you to select from a list of Agent names.

• Queues – Allows you to select from a list of Contact Service Queue names.

• Skills – Allows you to select from a list of Skill names.

• Teams – Allows you to select from a list of Team names.