Queue Calls Offered With Call Variable

Calculates calls offered statistics for queues.

Columns

• Calls Offered – The number of calls offered with a call variable.

• Queue Id – The ID of the queue.

• Queue Name – The name of the queue.

Calculation Parameters

The Grid function has these optional parameters:

• Call Variable Name. – Call Variable name. This parameter is required.

• Call Variable Values – Comma separated list of Call Variable values. This parameter is required.

• Queue Groups – Allows you to select from a list of Contact Service Queue group names.

• Queues – Allows you to select from a list of Contact Service Queue names.

• Sliding Interval In Minutes – This parameter represents the last X minutes the grid values are calculated for. This parameter represents the last X minutes the grid values are calculated for.