Team State

Calculates current agent states for teams.

Columns

• Agents Logged In – The number of agents currently logged in.

• Agents Logged Out – The number of agents currently logged out.

• Agents Not Ready – The number of agents currently in a Not Ready state.

• Agents Ready – The number of agents currently in the Ready state.

• Agents Reserved – The number of agents currently in the Reserved state.

• Agents Talking – The number of agents currently in the Talking state.

• Agents Work – The number of agents currently performing wrap-up for a call.

• Team Id – The ID of the team.

• Team Name – The name of the team.

Calculation Parameters

The Grid function has these optional parameters:

• Teams – Allows you to select from a list of Team names.