Queue Repetitive Calls

Calculates repetitive calls per-queue.

Columns

• Calls Offered – The total inbound number of calls in the queue.

• Queue Id – The ID of the queue.

• Queue Name – The name of the queue.

• Repeat Call Percentage – The percentage of calls that are repetitive.

• Repetitive Count – The number of calls that are repeated.

• Unique Numbers – The number of unique phone numbers.

Calculation Parameters

The Grid function has these optional parameters:

• Queue Groups – Allows you to select from a list of Contact Service Queue group names.

• Queues – Allows you to select from a list of Contact Service Queue names.